If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Should you receive an item that is not the color or style that you originally ordered, please email us a picture of the item in its original packaging within 48 hours upon receipt of the order to get a replacement.
We can offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – style, color.
Note: Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
BAM Bags,LLC will not be held liable to any misroute parcels.
How do I return a product?
If the item you have bought does not suit you for some reason, you can return it within 15 days following the delivery date.
BAM Bags, LLC will not be responsible for the direct cost of returning the goods. A restocking fee of 10% will be deducted from the original cost (only for those who received free shipping). Please note that returns can sometimes take up to 15 days to reach us. Please make sure to include a copy of your original receipt, or the refund may take longer. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition, with tags and in original packaging will be refunded. The refund delay depends on your bank and may vary.
If you have other concerns, please email email@example.com
Can I cancel my order(s)? Yes, as long as your order has not beed shipped yet. Please call right away so that we can cancel before your order ships.
Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note: Our team will inspect/verify the photo(s) before we issue out a replacement or refund. Loosely reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us at firstname.lastname@example.org